Public Safety Dispatch

Last update: February 1, 2023. This page will be updated as facts change and information becomes available. 

Transition to Regional Timeline

February 2023 - Date Set to Go Live with NSR911

Efforts to create a smooth transition to dispatching our Police and Fire calls through the North Shore Regional 911 Center (NSR 911) have been underway since August 2022. Both Chiefs and their staff have been working closely with the staff at the NSR911 Center to ensure that the new service is seamless for residents. Over 300 action items were generated on a "to-do" list with excellent progress being made to date. The work is ahead of schedule and the NSR 911 Center will begin dispatching local public safety calls starting March 1. 

The Police Station lobby will continue to operate as normal through July 2023. The Select Board is currently considering different staffing models to be able to provide lobby services to residents beyond July. 

An open house and local public forum are being planned for residents. More information to come. 

About North Shore Regional 911 Center

About NSR911 Brochure
NSR911 Operations Information
NSR911 Website.

July 2022 - Intermunicipal Agreement Signed & Select Board Vote Reaffirmed

IMA Addendum

June 2022 - Select Board Votes

On Tuesday, June 21 the Select Board voted 4 to 1 to move Manchester's in-house Public Safety Dispatch to the Regional NS911 Center. The transition is expected to take approximately one year to complete. As arrangements and details are received they will be posted here and communicated. 
Letter from Select Board 6.22.22 

March 2022 - Non-binding Ballot Question

On March 21, 2022 the Board of Selectmen voted to place a question on the May 17 election ballot about public safety dispatch. This non-binding question will give residents a chance to express their opinion on whether public safety dispatch should remain in-house or move to a regional center.  The Board of Selectmen have also held five public forums on this topic. Recordings are linked below. 

Sample May 17 Ballot

October 2021 - Regional Feasibility Study

On October 18, 2021 the Board of Selectmen voted to request a feasibility study with North Shore Regional Dispatch. The Town is not obligated to commit to regional dispatch at the end of the study.

Feasibility Study Letter

February 28, 2022 Feasibility Study Results

May 5, 2022 Public Forum


April 14, 2022 Public Forum


September 14, 2021 Public Forum


July 22, 2021 Public Forum


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